Contact us

If you have any questions, concerns, or need help with anything related to Bagelcode's services, we're here to assist you.

Customer Support Availability

We offer support through various channels, and our team is available during regular business hours to address your inquiries. You can reach us via:

• Email
  • Please note that email responses may take some time due to the volume of messages we receive.
• Live Chat (Available 24/7): You'll find a live chat icon within our website and apps, allowing you to communicate with our support team in real-time. This is an excellent option for general inquiries or quick assistance.

Help-Centre Access

Our help centre provides detailed information on frequently asked questions, game rules, and responsible gaming guidelines. We recommend visiting the help centre before reaching out to us directly. You can find it by clicking the 'Help' button within our apps or website.

Frequently Asked Questions (FAQ)

We've compiled a list of commonly asked questions in our FAQ section. Please check if your query has already been answered there.

Verification and Account Help

If you need assistance with account-related matters, such as verification, recovery, or password reset, please email us. We'll be happy to guide you through the process.

Responsible Gambling Assistance

We take responsible gaming seriously and offer various tools to help you maintain a healthy balance between entertainment and gambling:

• Set deposit limits
• Implement time-outs or self-exclusion periods
• Access our 'Responsible Play' hub for more information and resources

If you need further assistance with responsible gaming, please reach out to us via email.

Technical Support

For issues related to game performance, app functionality, or technical problems, try the following:

1. Check our help centre for common solutions.
2. Restart your device or re-launch the app.
3. If the issue persists, contact our support team via live chat or email, describing the problem in detail.

Complaint or Dispute Guidance

If you have any concerns or wish to report an incident, please follow these steps:

1. Contact us via live chat or email.
2. Describe your concern or dispute clearly and concisely.
3. Our support team will review your case and respond with a resolution within a reasonable timeframe.

Communication Response Expectations

We strive to respond to all emails as soon as possible, usually within 24-48 hours (Monday-Friday). During peak periods or due to an unusually high volume of messages, response times may be longer. Please keep in mind that our live chat support is available for immediate assistance during operating hours.

Multilingual Support

We understand the importance of communication clarity, regardless of your language preference. Our support team members speak multiple languages and will do their best to assist you in the language of your choice.